Privacy Policy

Your privacy is our priority...

At United Memorial Medical Center, we care about our patients, that’s why we are very concerned with your privacy. HIPAA privacy regulations were passed by the United States government to safe guard your privacy as a hospital patient.

As a patient, you have several rights when it comes to your health information. If you wish to exercise any of the following rights, please contact the Medical Records Department at (585) 344-5271. Specifically you have the right to:

Request Restrictions on Certain Uses and Disclosures:

You have the right to ask for restrictions on how your health information is used or to whom your information is disclosed, even if these restrictions affect your treatment. For example, you may want only family and friends to be provided with your health information or you may want to keep identifications such as your name and address private. We will do our best to accommodate your request but are not required to agree in all circumstances to your requested restriction.

Inspect and Copy your Health Information:

With a few exceptions (if your physician advises against it), patients have the right to inspect and obtain a copy of their health information after the physician has consented. However, if you as a patient would like to make a copy of your records, we may charge you for copying fees. Upon viewing your health records, if you believe that your information is incorrect you may ask us to correct the information. If we can find conclusive evidence that the information on the records is incorrect, we will correct your records. We have 90 days to complete your request.

Receive Confidential Communication of Health Information:

You have the right to request that we communicate your health information to you in different places or ways. For example, if you would like to receive your health information in a private room or through a letter, we will make efforts to accommodate your requests.

Receive a Record of Disclosures of your Health Information:

In some instances patients have a right to ask for a list of health information disclosure made within the last six years. This request cannot include dates before April 14, 2003. Please note that if you revoke your authorization we will not be able to take back any disclosures already made. Every Patient has a right to complain when they feel that their privacy rights have been violated.


If you believe that your right to privacy has been violated, you may file a complaint with the Risk Management Department. They can be contacted by calling (585) 344-5491. Please be assured that your future care will not be affected.

Notice of Privacy Practices

Stock Photography Models

The persons shown in photographs on this website are stock photography models (Models) and are not actual patients of, nor are they affiliated with, United Memorial Medical Center, United Memorial Medical Center's direct and indirect parent companies, subsidiaries, or subsidiaries of its parent companies ("Affiliates"). United Memorial Medical Center or United Memorial Medical Center's Affiliates, have obtained the rights to use the photographs via license agreements with certain third party stock photography companies, and United Memorial Medical Center or United Memorial Medical Center's Affiliates use of the photographs is in compliance with the terms of those license agreements.

The photographs showing the Models are used on this website for illustrative purposes only. The Models do not personally endorse United Memorial Medical Center, or any products, services, causes, or endeavors associated with, or provided by, United Memorial Medical Center or any of United Memorial Medical Center's Affiliates. The context in which the photographs are used on this website is not intended to reflect personally on any of the Models shown in the photographs. United Memorial Medical Center, United Memorial Medical Center's Affiliates, their respective officers, directors, employees, agents and/or independent contractors assume no liability for any consequence relating directly or indirectly to the use of the photographs showing the Models on this website.